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ENJOY SHOPPING ON LUMINEXSTORE WITH OUR EASY RETURN AND REFUND POLICY

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QUALITY YOU CAN TRUST

[/vc_column_text][vc_column_text]We are committed to offering our customers only 100% genuine and original products[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][vc_single_image image=”7213″ img_size=”full” alignment=”center” style=”vc_box_border_circle_2″ border_color=”white”][vc_column_text]

PAY ON DELIVERY

[/vc_column_text][vc_column_text]The convenient shopping experience that allows you pay at your doorstep.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][vc_single_image image=”7212″ img_size=”full” alignment=”center” style=”vc_box_border_circle_2″ border_color=”white”][vc_column_text]

EASY RETURN, QUICK REFUND

[/vc_column_text][vc_column_text]You have 7 days to make a return request after your order has been delivered. You will receive 100% refund for your item plus shipping fees, if we delivered a damaged, defective, wrong item or if you simply changed your mind.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_separator][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

HOW DOES OUR RETURN POLICY WORK?

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INITIATE A RETURN

[/vc_column_text][vc_column_text]Return via contact form , or call us if you have any questions.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/4″][vc_single_image image=”7163″ img_size=”full” alignment=”center” style=”vc_box_border_circle_2″ border_color=”white”][vc_column_text]

DROP OFF YOUR ITEM OR SCHEDULE A PICK-UP

[/vc_column_text][vc_column_text]Return at our pickup stations or we can pick up the item[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/4″][vc_single_image image=”7164″ img_size=”full” alignment=”center” style=”vc_box_border_circle_2″ border_color=”white”][vc_column_text]

RETURN THE ITEM

[/vc_column_text][vc_column_text]Place the item in its original packaging, including any accessories, tags, labels or freebies. Always ensure your return slip is signed by our agents. That is your proof of return.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/4″][vc_single_image image=”7165″ img_size=”full” alignment=”center” style=”vc_box_border_circle_2″ border_color=”white”][vc_column_text]

REFUND PROCESSED

[/vc_column_text][vc_column_text]Once we receive your returned item, we will inspect it and process your refund via voucher or bank transfer depending on your selected option, and this cannot be changed after option has been registered by our CS team. See our timelines here[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]